Frequently Asked Questions
Everything you need to know about your next project essential.
How long does shipping take for heavy machinery and tools?
Standard orders are processed within 1-2 business days. Delivery typically takes 3-7 business days depending on your location and the weight of the items.
What is your return policy for power tools?
We offer a 30-day return policy for unused tools in their original packaging. Please note that motorized equipment that has been fueled cannot be returned due to safety regulations.
Do my tools come with a manufacturer warranty?
Yes, all professional-grade tools sold at Addicted to Tools come with a full manufacturer warranty. We can assist you with the registration process or any warranty claims.
Do you offer bulk discounts for contractors?
We certainly do. For bulk orders or professional contractor accounts, please contact our sales team directly for specialized pricing and volume discounts.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, AMEX), PayPal, and interest-free financing options like Affirm and Afterpay for larger equipment purchases.
Can I track my order once it has shipped?
Absolutely. Once your order leaves our warehouse, you will receive an email with a tracking number and a link to monitor your shipment's progress in real-time.